Privacy Policy

Privacy Policy

Last Updated: May 2026

Welcome to The Lighting Club. Your privacy is important to us and we are committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”) and other applicable South African laws.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit or make a purchase from The Lighting Club.

1. Who We Are

The Lighting Club is an online retail store based in South Africa offering contemporary lighting, furniture, décor and home products.

If you have any questions regarding this Privacy Policy or your personal information, you may contact us at:

Email: hello@thelightingclub.com
Website: thelightingclub.com

2. Information We Collect

When you use our website, we may collect the following personal information:

  • Full name
  • Email address
  • Phone number
  • Delivery and billing address
  • Payment-related information
  • Order history
  • IP address and browser/device information
  • Website usage behaviour and analytics data
  • Marketing preferences
  • Communication history with us

We collect information when you:

  • place an order
  • create an account
  • subscribe to our newsletter
  • contact us
  • browse our website
  • participate in promotions or competitions

3. How We Use Your Information

We use your personal information to:

  • process and deliver orders
  • communicate regarding purchases and deliveries
  • provide customer support
  • improve our website and customer experience
  • detect fraud and maintain website security
  • send marketing communications where permitted
  • comply with legal and regulatory obligations

We will only process your information where we have a lawful basis to do so under POPIA.

4. Marketing Communications

By subscribing to our newsletter or opting into marketing, you agree to receive promotional emails, product updates and marketing communications from The Lighting Club.

You may unsubscribe at any time by:

  • clicking the unsubscribe link in any email
  • contacting us directly

We will never sell your personal information to third parties.

5. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve functionality, analyse website traffic and personalise your experience.

Cookies may be used to:

  • remember your preferences
  • keep products in your cart
  • analyse website performance
  • measure advertising effectiveness
  • provide personalised advertising

You may disable cookies in your browser settings, however some website functionality may be affected.

6. Third-Party Services

We may share limited personal information with trusted third-party service providers necessary for operating our business, including:

  • payment gateways
  • courier and delivery providers
  • email marketing platforms
  • analytics providers
  • advertising platforms
  • customer support tools
  • website hosting providers

These providers may only use your information for authorised business purposes and are required to keep your information secure.

7. Payment Information

Payments made through our website are securely processed by third-party payment providers. The Lighting Club does not store complete credit card or banking details on our servers.

8. Information Security

We take reasonable technical and organisational measures to protect your personal information against:

  • loss
  • unauthorised access
  • misuse
  • disclosure
  • alteration
  • destruction

While we take every reasonable precaution, no online platform can guarantee absolute security.

9. Your Rights Under POPIA

Under South African law, you have the right to:

  • access your personal information
  • request correction of inaccurate information
  • request deletion of your information where applicable
  • object to certain processing activities
  • withdraw consent for marketing communications
  • lodge a complaint with the Information Regulator

To exercise any of these rights, please contact us using the details provided above.

10. Retention of Information

We retain personal information only for as long as necessary to:

  • fulfil the purposes outlined in this policy
  • comply with legal obligations
  • resolve disputes
  • enforce agreements

11. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of external websites.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Continued use of our website after changes are posted constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions regarding this Privacy Policy or how we process your personal information, please contact us:

The Lighting Club
Email: hello@thelightingclub.com
Website: thelightingclub.com