Shipping policy

Shipping & Returns

Last Updated: May 2026

At The Lighting Club, we want your shopping experience to feel seamless from checkout to delivery. The following Shipping & Returns Policy outlines how orders, deliveries, returns and refunds are handled in accordance with applicable South African consumer protection laws, including the Consumer Protection Act (“CPA”).

Shipping & Delivery

Delivery Areas

We currently deliver throughout South Africa using trusted courier partners.

Unfortunately, we do not currently offer international shipping.

Processing Times

Orders are processed during standard business days:
Monday – Friday
(excluding public holidays)

Depending on the product and supplier availability, orders may require:

  • immediate dispatch,
  • supplier transfer time, or
  • made-to-order lead times.

Estimated delivery lead times are displayed on product pages where applicable.

Delivery Timeframes

Estimated delivery times after dispatch:

  • Major metropolitan areas: approximately 2–5 business days
  • Regional/outlying areas: approximately 3–7 business days

Delivery timeframes are estimates only and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on:

  • order size,
  • weight,
  • product category, and
  • delivery location.

From time to time, The Lighting Club may offer promotional free shipping campaigns subject to specific terms and conditions.

Order Tracking

Once your order has been dispatched, tracking information will be provided where available.

Delivery Requirements

Customers are responsible for ensuring:

  • delivery details are accurate,
  • someone is available to receive the order,
  • the delivery location is safely accessible.

Additional delivery charges may apply for:

  • failed delivery attempts,
  • re-deliveries,
  • remote locations,
  • special handling requirements.

Inspection Upon Delivery

We recommend inspecting your order upon delivery.

If the packaging appears visibly damaged, please:

  • notify the courier immediately,
  • take photographs where possible,
  • contact us within 48 hours of delivery.

Failure to report transit damage within a reasonable period may affect claim eligibility.