Refund policy
Returns & Refunds
Change-of-Mind Returns
In accordance with the Electronic Communications and Transactions Act (“ECTA”), customers may return eligible online purchases within 7 days of delivery for a refund, subject to the conditions below.
To qualify for a change-of-mind return:
- items must be unused,
- in original packaging,
- in resalable condition,
- with all accessories and documentation included.
Return courier costs for change-of-mind returns are the responsibility of the customer unless otherwise agreed.
Original shipping charges may be non-refundable.
Damaged, Defective or Incorrect Items
If you receive an item that is:
- damaged,
- defective,
- faulty, or
- incorrect,
please contact us within 48 hours of delivery with:
- your order number,
- photographs of the issue,
- a description of the problem.
Where applicable, we may offer:
- replacement,
- repair,
- store credit, or
- refund,
in accordance with the Consumer Protection Act.
Faulty Products & CPA Rights
Under the Consumer Protection Act, customers may be entitled to remedies for defective goods within 6 months of purchase, provided the defect is not caused by:
- misuse,
- abuse,
- improper installation,
- negligence,
- unauthorised modifications,
- normal wear and tear.
The Lighting Club reserves the right to inspect returned products before approving refunds or replacements.
Non-Returnable Items
The following items may not qualify for return unless defective:
- custom-made or made-to-order items
- special imports
- clearance or final-sale products
- installed products
- products damaged after delivery
- used bulbs or electrical components
- items without original packaging
Installation & Electrical Products
Electrical and lighting products should be installed by a qualified electrician where required.
The Lighting Club will not be liable for damage resulting from:
- incorrect installation,
- improper use,
- power surges,
- electrical faults,
- unauthorised modifications.
Refund Processing
Approved refunds are processed via the original payment method where possible.
Refund processing times may vary depending on:
- payment provider,
- banking institution,
- inspection requirements.
Please allow approximately 5–10 business days after approval for refunds to reflect.
Return Process
To initiate a return, please contact:
hello@thelightingclub.co.za
Please include:
- your order number,
- reason for return,
- supporting photographs where applicable.
Returns sent without prior approval may not be accepted.
Stock Availability
While we make every effort to ensure accurate stock availability, certain products may occasionally become unavailable due to supplier or inventory changes.
In such cases, customers will be offered:
- a suitable alternative,
- store credit, or
- a full refund.
Contact Us
For any shipping, delivery or returns queries, please contact:
The Lighting Club
Email: hello@thelightingclub.com
Website: thelightingclub.com